Checkout Terms

These terms apply to a buyer using the CleenPass checkout page.

1. What CleenPass is

CleenPass is a payment page. When a merchant sends you here, we link the bank account you choose, verify it, and send an instruction to move money from your bank to the merchant's bank.

2. We do not hold your money

CleenPass does not receive, hold or transmit your funds. A licensed financial institution moves them. Your payment goes from your bank to the merchant's bank. It does not pass through us and is never in an account we control.

3. What you authorise

When you tick the box and approve the payment at your bank, you authorise a transfer from the account you linked, for the amount shown on the page, to the merchant named on the page.

4. If a payment comes back

A bank payment that fails comes back as a return. It is not a card chargeback and no card network is involved. If a payment you authorised is returned, the merchant may contact you about the order.

5. Information we collect and share

We never see your bank account number. You sign in at your own bank, and your bank keeps it. All we ever receive back is a code that stands for your account, plus the last four digits.

We never see your bank username or password. You enter those at your own bank, not with us.

We never ask for your Social Security number or your tax ID. We do not need them and we do not have them.

To take a payment we collect the amount, the merchant you are paying, the name of your bank, and information about the device and connection you used.

We do not sell your bank details, your Social Security number or your tax ID. Not ever, to anyone.

CleenPass may share or sell identifiers about you, such as your name or email address, with affiliates and marketing partners. You can opt out at any time by emailing support@cleenpass.com. We tell you here, at the point of collection, so that your acceptance of these terms is informed.

6. The merchant, not us

The merchant sells you the goods or services and is the seller of record. Refunds, delivery, cancellations and disputes about the order are between you and the merchant. CleenPass does not decide, fund or process refunds.

7. Getting in touch

About an order, contact the merchant, since they hold it. About this page, support@cleenpass.com.

CleenPass is in build. This page is not an offer of service.